I toured the facility last month. I just walked in without scheduling an appointment so I was able to get a good sense of how Valley Crest operates without prior notice of a potential move in. I was pleasantly surprised how welcome I was right from the start. The receptionist was very kind and welcoming. At that very moment she was speaking to a confused person who I could tell was one of the people that lived there. The way that she didn't disregard what they were saying, yet welcomed me in at the same time, was quite remarkable. She then let Kimberly know that I was waiting for a tour. At the time Kimberly was in her office with someone else, but the way the receptionist and several others kept me busy and talking while I waited was very pleasing. I could tell that the patients were all busy doing one thing or another. I expected with this being a memory care facility, I would find people stereo-typically drooling in their chairs and staring at the wall. I was impressed that I found the opposite. The patients were busy and all seemed very well cared for. The smell was very pleasing. The facility is rather small but quaint. The rooms are simple, but clean and maintained. We as a family have decided not to place my family member just yet, but when we do, we will be choosing Valley Crest.