tHEY DO NOT BELIEVE IN DISSATISFIED CUSTOMERS. IF YOUR NOT ECSTATIC ABOUT YOUR HAIR, THEY WONT LET YOU LEAVE!!! IF YOU LIKE YOU HAIR, JUST NOT JUMPING FLIPPS, YOU MIGHT GET OUT OF THE BUILDING; BUT YOU WILL BE UNDER CHARGED AND GIVEN A DATE TO GET EXACTLY WHAT YOU WANT.** THE BEST PART IS THE FEELING WHILE YOUR THERE IS LIKE "YOU" ARE THE MOST IMPORTANT FACE, OR HAIR, OR STORY TO LISTEN TOO...I CANT WAIT TO GO BACK AND FEEL THAT SPECIAL AGAIN...MY BOYFRIEND IS GOOD,BUT THEY'RE EVEN BETTER AT THE "YOUR THE ONLY ONE THAT MATTERS". THING!!!PS...I LOVE THE BUILDING TOO...VERY SPECIAL*AND THEY ALL &RESPECT EACH OTHERS WORK AND DIFFERENCES.THERE IS NO HEAD OR FACE THEY CANT DO...