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Skyview Veterinary Hospital

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Veterinarians, Pet Boarding & Kennels, Pet Grooming

1632 Gleneagles Blvd, Billings, MT 59105

406-256-3511

CLOSED NOW: 
Today: 7:00 am - 6:00 pm

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J
Jessica S.

08/26/15

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I will NEVER take any of my pets to MOORE LANE VETERINARY HOSPITAL again!!! Last week my dog got into a porcupine, so I ran him down there to get them taken out. Dr. Jill Houk took care of him. Apparently he woke up from anesthesia just fine, but when someone finally checked on him an HOUR later, he was dead. Somehow he had bilateral pneumothoracies that weren't detected?! Dr. Houk called me with the terrible news and said they would cover his cremation. My kids and I went down there and said our goodbyes. Through my tears, I paid the bill without looking at it. I finally pulled it out today and saw that they charged me for his cremation. I called and talked to a vet tech, who talked to Dr. Houk, and I guess she doesn't remember telling me that at all and won't refund my money. I work in the operating room, and I know things can happen, but from start to finish MOORE LANE VETERINARY HOSPITAL has left a bad taste in my mouth.

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DETAILS
General Info
Our goal and policy is to treat our clients as we would treat our families, and to treat our clients' pets as though they were our own. Our clients and patients are the heart of our practice, and the reason we are here. At all times our clients and patients will be treated with respect, dignity, and compassion. Being of service to our clients and patients is the definition of our purpose and the mission of our practice. To accomplish our mission we will provide a highly trained & professional staff, state-of-art equipment & technology, concern for our patients' health & well-being, and genuine concern for our clients' time. As a result of these provisions, we hope that our clients will be highly satisfied with personalized care of their pets. They will continue as a part of our practice family. They will enjoy the long-lasting health of their pets. Our clients will feel a desire to refer their friends and family.
Extra Phones

Fax: 406-256-3523

Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Categories
Veterinarians, Pet Boarding & Kennels, Pet Grooming, Pet Services, Veterinarian Emergency Services, Veterinary Clinics & Hospitals
Services/Products
Boarding Dermatology Laser Surgery Ultrasound
Payment Options
Brands
National Veterinary Associates
Neighborhood
Heights
Associations
American Animal Hospital Association (AAHA),American Veterinary Medical Association (AVMA)
Other Email

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Data provided by one or more of the following: Thryv, Data Axle, Yext.