I've gone three times, I've given them ample opportunity to get it right but the desk staff is clueless. The masseurs although nice, really don't have that much skill. Certainly not like they try to convince you they do. I prepaid for 6 massages, used 2 and they won't let me use the other 4 unless I sign back up for more massages. What a rip off, now I know why the parking lot is always empty.