The service offered by Auto Glass authority is very professional and efficient. When I contacted them on phone, I did not get placed in queue and got an immediate response with best advice on whether to get my windshield repaired or replaced. In terms of cost, they don’t charges for glass chips or crack repairs, if you have insurance coverage. There are other companies out there who do offer auto glass repair or replacement, however I won't hesitate to contact Auto Glass Authority again .Very impressive to say the least.