I took my grandson in to this clinic bec my daughter is in College and has school that day. He had wheezing, fever and cough. When I got there I was told to sign and in and to please pay them $12.00. While weighing him I was asked if I was the mother and I told them that I was the Grandma (I sign in as Grandma by the way). I was then told that he cannot be seen bec my dau did not have auth for me to take him. I told them that I have brought him in before, they then checked his medical records sure enough it was on record that I did. They said that they just didn't follow proper procedure before. I said he is sick but they didn't care that he was coughing and wheezing. I said ok I'll take him to urgent care but I want my money back bec he wasn't being seen and they took my co-pay. This is when I got more upset bec she said that I have to wait maybe the next day bec the transaction won't hit until midnight. I guess they need to train their people on how to VOID a transaction.