I called asking about a airboat tour reservation, because we wanted a private tour with just our family of 5. A nice lady named Angie answered the phone and helped us in reserving our tour for a 8am early morning outing. It was the best thing we have visited, while in Orlando. The Guide was fantastic and very knowable about what lived in the swamp and the flora was beautiful, something called a Lotus plant was in bloom, as far as you could see was flowers. We got to see Big John and several other alligators both big and small. Lots of birds and some large snails called apple snails, they were very large. It was very educational and pamela was excited that she was going to write a article for our local paper about our trip into the marsh of florida. The airboat was very neat and comfortable with individual seating for everyone. something we had wanted to do several time when we came to orlando, i am glad we took this tour with Ultimate airboats. Jennifer