Great place to buy a gun, take the class from and shoot on their range! Mr. Don is the best at his job, and the owner is an awesome instructor! I bought what I felt the most comfortable with and wasn’t pushed and up sold on anything like most pushy businesses do. Love this place! Their atmosphere is awesome as well, live all the retired vets and Luna the retired service dog! I HIGHLY recommend this place!!

Long story short, I ordered a gun from here under the impression I'd be receiving what I ordered. The gun I purchased, however, was not the same gun. I only found this out after trying to buy a holster from a separate store and when called to voice my complaint, the manager hung up on me. Yikes.

In late July, I went to The Gun Store to order a Springfield XD Mod. 2 4" Service model. I was sure of the make and model I wanted and, as the manager and I had chatted about, supporting local gun stores is important. The order is placed, I leave a down payment, wait for it to arrive, and pay for my gun. Everything seemed great and I had the upmost faith that the gun I ordered was the gun I received. I was wrong.

During my winter break from college in December, I went out to purchase a holster from another store nearby. Nothing they've got will fit my gun. I give them the measurements of the gun, but they instead measure my gun to be a 5" model. That can't be right. Wrong.

I called the gun store and talked to Chris, the same manager, and I told him the situation. "What do you want me to do about it?" Odd response. I want the gun I spent $600 and a summer's worth of labor on, I'm willing to return this gun. "So you special ordered a gun, paid for it, were happy with it, and now you want to return it?" I was happy until I learned this wasn't the gun I ordered. I said if nothing could be done, frankly I'd be furious. "You're furious and you've had this gun for six months?" Because I learned from someone else, not you, that the gun in my possession that I paid you for is not the gun I ordered and now I feel like a fool. "Well I'm sorry you feel like a fool." *Click*

My jaw hit the floor. I thought I'd be furious, but now I'm way beyond that. I'm in Knoxville at this moment, but I'm going to be making time next weekend to come in Saturday and give them a piece of my mind in person.

If you're a customer and you're reading this, don't support this local gun store like I did.