We were paired with this company from our home warranty company to fix an appliance. Long story short, the technician came out three separate times still not fixing our appliance. On the third time he came out he said he needed to order another part. When I called to follow up and find out when they were coming they told me that the technician had forgotten what was wrong with the appliance and needed to come back out because he didn't know what part to order. I called my home warranty company and told them that this was not going to work out and they needed to pair us with another company.

Terrible service. It took McConnell an entire month to repair our Sub Zero refrigerator's defective thermostat. The refrigerator was running but was cutting off intermittently when we called McConnell in early June. Their technician diagnosed the problem as being a defective cold regulator. The company lied to us that the part had been ordered and was in the process of being shipped for the next three weeks . We eventually ordered the part ourselves. McConnell’s technician came and installed the part we purchased, but failed to reconnect the fan. As a result we had no refrigeration for the next five day until they finally came out and reattached the fan. We have never had an experience with a repair company that left us as angry and frustrated.