I needed new brakes. They installed all new rotors and brakes on all four tires. My breaks continued to screech. Long story short, I went here a total of five times without the issue ever being resolved. They kept changing the pads but the breaks kept screeching. They change the rotors a total of 2 times. The last time I took it in, they said they would put on performance pads. They didn’t.



They were all really friendly and nice – which is probably why I continued to go to them 5 times.



Finally, I ended up taking it to the Car X near Rand & Arlington Heights. The guy there said the other Car X was putting on really cheap, metallic pads. He put on porcelain ones and I haven’t had any problems since.



I wrote into customer service via carx.com and they had absolutely no concern for my poor experience.