They were 90 minutes behind on appointments. When we finally saw Dr. McDonald I pointed out my dog’s vaginal discharge and the cough my other dog has. The vet told us we should join their Paw Plan to cover all the tests our dogs needed. We joined and brought our dog in for a $400 ultrasound which was not covered. After the blood tests and an ultrasound, the vet was still stumped. She rubbed my dog’s genitals with a medicated pad and sold me a $20 pack of them. I have never seen my dog in more pain. I googled the pads and they’re used for acne—not genitals! It took my poor dog 3 days to recover from the vet rubbing this on her ONCE. I told the clinic I was unhappy and asked if we could end the plan and cancel our 6 remaining visits (we had paid $880). Instead of working with me on a resolution, Holly Rosse sent a very long and angry email. I told her we’d pay the $329 and bring our dogs in for their shots. She refused to allow our dogs to return, yet insisted we pay the $329.