You get what you pay for! Horrible renting process. NEVER AGAIN!

STAY AWAY!!!!!!!!!!!

I wish I could give this place negative stars. This was the worst experience I have ever had. I ordered a rental car with an infant car seat rental weeks in advance on their website. The infant car seat rental was $12 a day. When I showed up to the facility the employees gave us an infant car seat without a base. Meaning it could not safely be hooked into the car. Not only is this completely unsafe but it is also illegal to drive a car with an infant without a functioning car seat. This was not a functioning car seat. The employees seemed completely unaware of the equipment, how it worked and did not even understand it was missing a piece. I was forced a midnight to plead with another car rental company to rent me a car with a car seat. Thankfully they were much more professional and offered safe options for my daughter. Also when I complained to corporate about this situation the best they would offer me were coupons for a future car rental. I will never use this company again as they cannot provide a safe means for my daughter to travel, something I was paying them to do.

Baffled. Terrible, terrible, terrible. Literally no idea what just happened. WORST experience I have ever had with any company, ever... This is a HUGE waste of time, money, etc. The price you pre-pay will be NO here near the price you end up paying. They nickel and dime for everything. When I told the lady I wasn't paying that price and I had already spoken to the manager, she literally took my credit card out of my hand and swiped it WITHOUT my authorization. When she did this two times in a row, and I told her I didn't authorize this, she said it was none of my busines what she was doing with my card. Umm.. what? The people that work here.... beyond terrible. Literally had the cops called in both interactions with 2 different individuals that worked here on two separate occasions. NO customer service. (I know.. I am an idiot for even thinking about going back after the first time... but the manager swore he had it handled for when we came back...negative) Rudest people you will ever encounter. One man that worked there literally walked outside and assaulted my husband. Not even a joke. He walked out, said nothing, got into the vehicle (with my husband inside the car) and grabbed my husband's arm and shirt and ripped the keys away from him. I am not exaggerating. It was dangerous and absurd. Previously, at the counter, after we had paid, (which took over 30 minutes to just get the paperwork done for car that was reserved in advance), the woman put the keys to the car down on the counter and told us to walk around the parking lot pressing the horn button looking for our car. She "didn't have time" to show us where our car was... (literally there was not a soul in sight and no one in line with us). After we walked around and finally found the car, we video taped the vehicle for scratches and such, since she didn't provide us a form to fill out. And as we got inside to check the fuel level and mileage to report it, this man walked up and made his encounter. We were so baffled and worn out by the whole situation, we just left. We called corporate, and we can only hope they will handle this situation in WPB with this advantage rental car. Unbelievable. We should have learned the first time we rented a few days ago, it took over an hour, and the lady at the desk was equally as rude, inappropriate, and condescending, unprofessional. We honestly were so confused by the whole situation, we thought maybe it was a joke. In this encounter, both security and the actual sheriff's office were called. When both showed up, they were well aware of this lady and her causing this trouble many times before. The sheriff became apologetic for her actions and offered to even give us a ride out to find the car. Point is... people are aware, even management (Mark), and yet, they do NOTHING to make it better. They just allow their employees to treat people in the fashion. Do NOT rent from here. Period. You have been warned...

Deceptive Bait & Switch Company run out of a coat check room in a Hotel. Run!